Shipping Policy

We ship anywhere in India that our courier partner, Delhivery, serves. Enter your PIN code at checkout and we check serviceability before you pay — if we cannot reach you, we will say so rather than take your money. We do not ship internationally at present. Orders leave our counter in Siliguri, West Bengal.

• Flat rate of ₹80 on orders below ₹1,200
• Free standard shipping on orders of ₹1,200 and above
• Express delivery adds ₹120 to either of the above

We pack and hand over orders within 1 to 2 business days of a confirmed payment. Business days are Monday to Saturday, excluding public holidays. Orders placed after 4:00 PM, on a Sunday or on a holiday are picked up the next business day. During festival weeks and the first flush rush, packing can take a day longer, and we will tell you if it does.

• Standard: 4 to 6 business days after dispatch
• Express: 2 to 3 business days after dispatch

These are the courier’s estimates, not guarantees. Remote PIN codes, the North East and hill routes can take longer, particularly during the monsoon.

You will get an email confirming your order straight away, and a tracking link once the parcel is picked up. If the tracking has not moved for three days, write to us with your order number and we will chase the courier for you.

Weather, landslides on the hill roads, strikes, festival backlogs and courier disruption can all delay a parcel after it leaves us. We will help track and recover any delayed order, but we cannot be held liable for courier delay itself. If a parcel is confirmed lost in transit, we will replace it or refund you in full.

Please check your address and phone number before paying — we pass them to the courier exactly as entered. If a delivery fails because the address was incomplete, nobody was available across the courier’s attempts, or the parcel was refused, it returns to us. We will refund the order value once it is back with us, less the shipping already spent, or re-send it if you cover the second shipping charge.

If your parcel arrives damaged, photograph it before opening where you can and tell us within 48 hours at hello@serkyem.com or on WhatsApp at +91 98327 37764. We will replace or refund it at our cost — see our Returns & Refunds Policy.

Write to hello@serkyem.com, call or WhatsApp +91 98327 37764, or visit us at SERKYEM Tea & Café, 217/3 Kabiguru Sarani, Near Bakultala More, Rabindra Nagar Main Road, P.O. Rabindra Sarani, Siliguri - 734006, Dist. Darjeeling, West Bengal.