Information
Returns & Refunds
Our approach to returns, damaged items and refunds. Placeholder details below — replace with your finalised policy.
Placeholder policy. This is editable sample content, not final legal or business policy. Please replace it with your own before launch.
Last updated: [Insert date]
Eligibility
As a food product, sealed tea may not be eligible for return once opened. Unopened items may be returned within [X days] of delivery. [Confirm your policy in line with applicable consumer law.]
Damaged or defective products
If an item arrives damaged or defective, contact us within [48 hours] with photos and we’ll arrange a replacement or refund.
Wrong product received
Received the wrong item? Let us know within [X days] and we’ll correct it at no cost to you.
Refund process
Approved refunds are issued to your original payment method within [X business days]. [Confirm timelines with your payment provider.]
Cancellations
Orders can be cancelled before dispatch. Once shipped, an order can’t be cancelled but may be eligible for return per the above. [Confirm.]
Contact
For any return or refund, write to hello@serkyem.com or call +91 98000 00000.